Return Policy
Fresh Produce & Groceries
Last updated: February 2026
Our Commitment
At MAABO (Maabo Multiservices Private Limited), we pride ourselves on the quality and freshness of our produce. However, we understand that sometimes things might not go as planned.
Quality Guarantee
If it's not fresh or not what you ordered, we'll replace it or refund you.
24h Reporting
Report any issues within 24 hours of delivery for a quick resolution.
1. Return Eligibility
You can request a return or replacement for:
- Damaged or spoiled fresh vegetables/fruits.
- Incorrect items delivered.
- Packaged products past their expiry date.
- Missing items from your confirmed order.
Note: Since fresh produce is perishable, we cannot accept returns once the delivery agent has left, unless a quality issue is reported within the 24-hour window.
2. Return Process
- Take a Photo: As soon as you notice an issue, please take a clear photograph of the product.
- Contact Us: Call us at 8945561152 or WhatsApp us.
- Investigation: Our team will quickly review the photos and order details.
- Resolution: We will offer either a free replacement in your next delivery slot or a full refund for the item.
3. Non-Returnable Items
- Items damaged due to improper storage after delivery.
- Products that have been consumed more than 20% by weight/volume.
- Items reported after 24 hours of delivery.
Need help with a return?
Our customer support team is available from 8 AM to 9 PM daily.