Privacy Policy

1. Introduction

Maabo Multiservices Private Limited ("MAABO", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.maabo.in) or use our services.

2. Information We Collect

We may collect information about you in various ways:

Personal Information:

• Name, email address, phone number, delivery address
• Payment information (processed securely through Razorpay)
• Account credentials if you create an account
• Information from third-party authentication services (Google OAuth)

Order Information:

• Order history, transaction details, and purchase preferences
• Communication records (emails, messages, customer support enquiries)

Technical Information:

• IP address, browser type, device information
• Website usage data, cookies, and analytics
• Location data (with your permission) for delivery purposes

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and arrange deliveries
• Process payments securely through our payment gateway (Razorpay)
• Communicate with you about your orders, deliveries, and account
• Provide customer support and respond to inquiries
• Improve our products, services, and website experience
• Send promotional communications (with your consent)
• Prevent fraud and ensure platform security
• Comply with legal obligations and enforce our Terms of Service

4. Third-Party Services

Google OAuth (Google Sign-In)

We offer Google Sign-In as a convenient authentication method. When you sign in with Google:

• Google shares your basic profile information (name, email, profile picture) with us
• We do not have access to your Google account password
• You can revoke this access anytime through your Google Account settings
• Google's Privacy Policy governs their handling of your information

Razorpay (Payment Gateway)

We use Razorpay as our secure payment processing partner. When you make a payment:

• Your payment information is transmitted directly to Razorpay's secure servers
• We do not store your complete card/bank details on our servers
• Razorpay is PCI-DSS compliant and uses industry-standard encryption
• Razorpay's Privacy Policy governs how they handle your payment information
• We receive only transaction status and limited payment details (last 4 digits, payment method)

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Delivery partners, payment processors (Razorpay), email service providers
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In case of merger, acquisition, or sale of assets
• With Your Consent: Any other sharing will be done only with your explicit permission

6. Data Security

We implement appropriate security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure databases with access controls
• Regular security audits and updates
• PCI-DSS compliant payment processing through Razorpay

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and remember your preferences. You can control cookie settings through your browser, but disabling cookies may affect website functionality.

8. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing communications
• Request data portability
• Withdraw consent for data processing
• Lodge a complaint with relevant data protection authorities

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: